Applications bring the telephone system to life. Some applications are provided as standard on the Avaya and Panasonic telephone systems but there are additional applications which can be added. These further enhance the functionality of the system and improve the productivity of staff. More importantly, applications improve customer service by allowing calls to be answered more quickly and directing calls to the best person to deal with the call first time.
Putting the right combination of applications in place is the key to getting the most out of the telephone system. Difference business types need different things and an application suite can be made up of some or all of the following:
Call Logging and Management Systems
Marketing on hold
Some of these applications can be accessed on the desktop aswell as, or instead of on the telephone. They can be fully integrated into the desktop environment offering the opportunity for users to use the PC for telephony functionality and a headset instead of a handset. With the range of telephony applications we can provide, the opportunities are endless.