Just like keeping your own body in tip top condition your business infrastructure needs regular monitoring and care to keep it functioning at optimum efficiency. For example your business communications system can be likened to the nervous system in your body. The nervous system exerts point-to-point control through nerves, similar to sending messages by conventional telephone. Nervous control is electrical in nature and fast. Having a healthy nervous system keeps you alert, active, ready to respond to environmental changes and more. This is exactly like the communication system within your business.
As no two businesses are the same, no two communications systems should be either. Selecting a one size fits all policy for your communication system can be counterproductive and cost considerably more. A healthy, fully functioning, unified communications system helps keep your business, responsive, adaptable and expandable. With a strong foundation and a support system that is robust enough to deal with the needs of your business, your customers today and into the future. As with the regular health checks for your own body, regular communication health checks are necessary to keep your communication system working in the best possible condition and to confirm that it is still suitable and large enough to deal with all your business requirements.
With your free communications health check you will receive:
Mobile Phone, Telephone Lines and Broadband Check
The prices for these services are constantly changing and it pays to make sure you’re not paying over the odds, a usage evaluation will look at how you use your telephones and give you a breakdown of Local, National, International, Mobile, and other chargeable services such as 0870, 0900, 118 numbers and will advise of savings and efficiencies that can be made. Some providers of small business communication services like to tie you into long contracts which are often very inflexible and many business do not have enough phone lines to accommodate the amount of incoming phone calls. If your customers receive an engaged tone when they call you, will they call back or go elsewhere, and do you know if this is happening? It is important to look at how your current communications provider will allow for business growth and evolve their service provision to meet your changing requirements. We can make sure that you are only spending what you need to be, but also that you’re not restricted in ways which will affect your business growth.
Telephone System Capabilities Check
Many people would be tempted to say that if the phone rings then its working fine. However that attitude towards telephone systems can be an expensive mistake. First of all, modern telephone systems offer a wide range of features and tools which can make your work force more efficient. Also, and just as important, is the fact that your customers experiences can be improved too, adding value to your products and services. Some examples include:
- Conference calling
- Recorded menu attendants “Press 1 for… Press 2 for…”
- Easy-to-manage music on hold and recorded messages
- Automatic call forwarding
- Call recording
- Telephone system security and antihack
Equally though, deciding whether to invest in a cloud-based hosted telephone system or any other option from the many available, can be difficult without expert knowledge. That’s precisely why a business communication health check can be invaluable.
Unifying telephony and business data on the same network gives your business the ability to combine and use voice, data (and video) information in your common business applications, saving and forwarding whole instant message streams, faxes, e-mails, voice phone calls or videoconferencing sessions as chunks of data. Unified Communications can also offer cheaper calls than traditional telephony. With voice and video being carried as data over the network, there is scope for your business to lower it’s phone bills.
Disaster Recovery Check
We all take things for granted until they stop working. Your communication infrastructure will generally be no exception to this rule. Taking the time to look at what happens in the worst case scenario enables you to plan ahead and put a system and back up in place for if/when the worst does happen.