Richard Wormald, from Lister Communications, explains how VoIP could benefit your business.
VoIP (Voice over Internet Protocol) is increasingly the telephone solution of choice for businesses, but why?
Scalable – Businesses can add and remove users at the click of a mouse. No new lines or contracts and no waiting for an engineer to come out when you recruit new employees.
Flexible – Remote offices and employees (home workers, etc.) can all be connected to the same network. You can answer calls and forward/transfer calls between remote locations with ease.
Low maintenance – With a fully-hosted solution, we take care of everything for you. There’s no hardware that needs upgrading, maintaining or replacing, allowing you to focus on running your business.
VoIP also offers a range of features that can help you manage your office communications, as well as providing a wealth of data which can enhance customer service, sales and more.
Advanced switchboard functionality, including auto-attendant, custom ‘on hold’ music and voicemail2email, allows you to reduce the number of staff you need answering phones and reduces response times to messages. Businesses can also create call groups, change voicemails, switch on call recording and create/delete extensions.
VoIP systems also have far more accessible data: you can generate reports showing calls in and out; average call length and who is involved in each call. You can see how many rings before a phone is answered and how many calls have been missed. Integration with your CRM system means you have powerful data to improve the efficiency and performance of your telesales and customer service teams.
However, VoIP isn’t right for everyone. A key requirement for VoIP is a fast, stable internet connection. At Listers we carry out thorough assessments and speed tests to ensure that VoIP is right for your business. If your internet won’t allow VoIP, we can offer a number of solutions to improve your businesses connectivity, or look at enhanced traditional telecommunications systems, which have the functionality you require without needing superfast internet.
Contact me today for a free on-site VoIP consultation or download our white paper here.