It may sound too good to be true but it really isn’t!
Implement a flexible telecoms system for an agile business future.
No business can afford to stand still. Companies that are responsive, agile and adaptable are best placed for today’s fast-changing business environment. Businesses have to respond to a wide range of factors, some of which may be unplanned or which may happen much sooner than anticipated. To react rapidly and effectively to any kind of change, the infrastructure and processes need to already be in place.
One of the biggest trends in recent years has been the rise in the number of remote workers and the growth of flexible working. That gives rise to the challenge of ensuring remote workers have access to the same resources available to their office-based colleagues so that they can be easily contacted by colleagues, clients and suppliers. ISDN lacks the flexibility to support this. As a result, productivity can suffer and you risk losing business, leads and opportunities.
There are some basic questions to ask about whether your legacy telecoms system can support remote working:
1. Are colleagues able to contact each other using existing phone numbers?
2. Are internal calls between office-based and home-based workers free?
3. Can clients or customers contact remote workers using the existing office or direct line phone numbers?
4. Can employees working from home easily access the company phonebook?
If you are currently using ISDN, there’s a good chance that your answers to the above questions will be ‘no’, putting your business at a disadvantage. However, there is an alternative telecoms technology that offers the flexibility needed for remote working: Cloud-based telephony.
Cloud-based telephony is a well-established technology that is transforming business telecoms. It has many benefits, including high call quality, lower costs and greater resilience. It can also offer great features such as secure connectivity, scalability, flexibility and reliability – making it ideal for remote working.
With cloud telephony remote workers can:
• Make free internal calls and, depending on your provider, free calls to local UK numbers outside of your business
• Have calls automatically routed to their mobiles or even home landlines from the office
• Appear to be in the office when they are away from their desks
• Have access to the same telecoms resources as office-based users
• Access the company directory network from home, either from the desktop or by plugging a phone into an Ethernet port