Call Management for any phone system from only £950 including installation & training

After salaries, overall communication costs are the largest single office expense. These costs are usually unmanaged, increasing and out of control. CommsOffice, from Lister Communications, is a communications management and reporting solution that gives companies the ability to track and control telephony, internet, data, e-mail. Network capacity and capability can be measured, helping you to make accurate decisions about requirements for your business.

CommsOffice is a sound business investment for thousands of UK organisations what ever your industry. If you want to track sales teams, support environments or contact centre agents, monitor employee’s telephone, internet and e-mail usage, control costs or predict peak business times, CommsOffice does all of these things and more. CommsOffice is ideal for contact centres but any type of business can use CommsOffice, have internet and e-mail in the building, then you should be monitoring usage.

CommsOffice has a familiar MS Outlook feel with its user friendly interface. There is a vast range of standard and easily customisable reports available. CommsOffice is easy to install, use and maintain.

Benefits

Telephone system management

• How many non-business related calls are being made from your company every day?
• Is your PABX fed with the optimum number of lines?
• Are these lines linked to the most efficient network carrier for your needs?
• How many customers does your company aggravate, or worse lose, through abandoned calls and unacceptable ring times?
• Does your staff use premium services more than necessary?
• Which department or individual incurs the majority of these costs?
• What time of day are your phones most/least busy?
• How much direct feedback is generated by specific marketing campaigns?

CommsOffice can be used in a wide variety of departments within any organisation. CommsOffice features full call management software, live ACD call statistics, a scrolling ‘ticker-tape’ agent view plus built in E-mail & internet monitoring.

To order CommsOffice or to organise a demonstration of how CommsOffice can benefit your business, please either call 01453 829251 or email tom.wharton@lister-communications.co.uk