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26Nov 2009

We count some of the regions largest businesses as clients and our long standing relationship with many of them is testament to the service and solutions we provide. The following are case study examples of projects we have worked on recently:   A+E Fire Equipment TomTom WORK Download PDF “We decided to install the TomTom […]

26Nov 2009

  This is the latest product from Avaya providing a powerful, market ready, IP or traditional telephony solution for small and mid-sized businesses.   Scalable from 8 to 272 extensions Functions as a traditional phone system or an IP Telephony Server Supports both single locations and multi-site networks Protects current investments in communications Integrate Your […]

26Nov 2009

Wrapped around all our products and solutions is a full range of complementary services. This allows us to provide complete solutions right from design and consultancy through to implementation and support. Our services of course are only as good as our people and we invest time and money in making sure our people are trained […]

26Nov 2009

We can provide everything a business needs to communicate. Whether its telephony, landline, mobile or Internet, we have a complete range of products to suit many different business types and sizes. We work with some of the world’s leading manufacturers of communications equipment and we wrap a full service of installation, maintenance and support around […]

26Nov 2009

Voicemail applications can be implemented as standalone solutions or as part of a contact centre application. In either case the benefit of using voicemail are many. There are separate voicemail solutions for the Avaya and Panasonic telephone systems and there are enhanced features on both. There are some common features also which provide the basic […]

26Nov 2009

Which Communications Management Solution is right for you? After salaries, overall communication costs are the largest single office expense……if left unamanged, how do you know if they are out of control. Our call management & reporting solution gives you that ability to track & control telephony costs, usage, response times (in & outbound), helping you to make accurate decisions about […]

26Nov 2009

Bespoke on-hold marketing in CD or .wav format 7 out of 10 business callers are put on hold. What are your callers listening to when they’re on hold? Silence, beeps, music, sales messages or a jingle?A lot of money is spent on developing the appearance of your business with brochures, logos, van liveries, exhibitions and […]

26Nov 2009

From 5 to 220 agents.  Many businesses don’t believe they need a contact centre as they don’t have hundreds of agents answering calls. The reality is, every business that receives calls needs a contact centre solution. A contact centre can mean different things and the level of sophistication required can vary greatly. Depending on the call […]

26Nov 2009

Our aim is to be as environmentally friendly as possible in everything we do. From simple office tasks to disposal of end of life equipment, we always look to take the environment in to consideration. Throughout the business, we recycle wherever possible. When it comes to hardware, we look at the feasibility of re-conditioning equipment […]

26Nov 2009

Applications bring the telephone system to life. Some applications are provided as standard on the Avaya and Panasonic telephone systems but there are additional applications which can be added. These further enhance the functionality of the system and improve the productivity of staff. More importantly, applications improve customer service by allowing calls to be answered […]