Call Recording
Voice Recording is fast becoming the new essential communication tool for any company who takes its customer service & sales processes seriously. Voice Recording helps reduce liability and error costs. It increases your customer lifetime value. It improves all aspects of security & helps detect fraud, as well as increasing all aspects of your sales efficiency.
So who would benefit from Voice Recording?
- Any company that deals with sensitive information over the telephone
- Any company that takes orders over the telephone
- Any company that provides legal, financial or medical advice over the telephone
- Any company that offers any form of consultancy over the telephone
- Any company that provides detailed feedback to clients on advertising or PR campaigns
- Any company that has a customer service team
A brief example of the benefits of voice recording
A supply company that provides parts for the motor vehicle industry recently had voice recording installed in their head office. The MD could not believe how much money the system ended up saving him as soon as it was installed. Basically what was happening was that the company was receiving hundreds of calls a month from the people who they supplied the parts to for resale, claiming that they had supplied the wrong parts. These parts weren’t always expensive but because they had no way of proving what had been ordered over the phone the company ended up sending out hundered of replacement parts every month for no charge. These replacement parts mounted up to thousands & thousands of pounds a month. After they had the voice recording solution installed, whenever a call came in claiming that the wrong parts had been sent, the person who took the call simply brought up the conversation when the parts had been ordered on their computer, double checked the original order, and if the order had been placed correctly, they simply emailed the call over to the client as proof. Since all of the recorded calls are highly encrypted & admissible in court as evidence, the supply compnay managed to save thousands of pounds a month & the system paid for itself in no time.
All voice recording solutions from CommSoft come with FREE call management included.
For more information about Call Management system click here
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For more information on Call Recording call us now on 01453 829200