Phone Systems

06Jan 2014

  A good telephone communications system is an essential part of any business. whether a new business, an existing company or an organisation wanting to expand, each has it’s own challenges especially when it comes to deciding what priority to give the communications of your business. If a quality telephone system for your business is something […]

08Oct 2013

An automated attendant (AA) allows callers to be automatically transferred to an extension without having to speak to an operator or receptionist. Many AAs will also offer a simple menu system (“for sales, press 1, for service, press 2,”). An auto attendant may also include an option to speak to an operator. Typically the auto […]

19Sep 2013

Call park is a feature of  Avaya and Panasonic business telephone systems that allows a user to put a call on hold on one telephone extension and continue the conversation from any other telephone extension connected to the telephone system. The call park feature is usually activated by pressing a pre-programmed button on the telephone handset usually labelled […]

04Sep 2013

CTI or Computer telephone integration is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe the computerised services of call centers, such as those that direct your phone call to the right department at a business you’re […]

27Jul 2013

Most people take the telephone for granted. It is the business tool that has always been there for you. Long before computers, fax machines or the Internet, everyone conducted business on the telephone or in person. The telephone is the most important asset your company has and sets the stage for the relationship with your […]

03Jul 2013

After salaries, overall communication costs can be the largest single expense to any business. These costs are usually un-managed and can easily spiral out of control. Call management is the process of designing and implementing rules and parameters governing the use of telephone calls through a network and mobile phone usage throughout a company. Call […]

02Jul 2013

Source: via Lister Communications on Pinterest   If you would like more information or would like to discuss the network and data cabling for your existing or new premises call us today on 0800 652 4133.

19Jun 2013

With the rise of computer and telephone-based careers within businesses, what happens when you receive a phone call at work without a headset? First, you will find it’s very difficult to type, take notes, or find a file with only one hand available. Second, you will probably shove the phone between your neck and shoulder […]

10Jun 2013

Music on hold refers to the playing of recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service. Music on hold can also be referred to as phone on hold, message on hold or on hold messaging. […]

22May 2013

Connect with the Right Partners to Take Your Business Further   Avaya delivers world-class communications solutions, and recognises that customers often look for more than award-winning technology to meet their needs. That’s why Avaya work with Avaya-authorized partners to give you alternative ways to access Avaya solutions and gain a knowledgeable local provider. Lister Communications […]