After salaries, overall communication costs are the largest single office expense. These costs are usually unmanaged, increasing & out of control. The CommsOffice Pro solution from CommSoft, is a communications management & reporting solution that gives companies the ability to track & control telephony, internet, data & e-mail usage. Network capacity and capability can be measured, helping you to make accurate decisions about requirements for your business.
Would a Call Management Solution benefit your company?
To see if your company would benefit from a Call Management Solution simply ask yourself these following questions, & if you do not know the answer to 3 or more of them, then a Call Management Solution would definitely benefit you.
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How many non-business related calls are being made from your company every day?
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Is your PABX (phone system) fed with the optimum number of lines?
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Are these lines linked to the most efficient & cost effective carrier for your needs?
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How many customers does your company lose through abandoned calls & unacceptable ring times?
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Do your staff use premium services more than neccessary?
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Which department or individual incurs the majority of these costs?
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What time of day are your phones most / least busy?
- How much direct feedback is generated by specific marketing campaigns?
If you did not know the anser to 3 or more of these questions please read below to see which call management solution would best suit your needs.
CommsOffice Lite - entry level call management system. Perfect for any switch & for up yo 250 extensions. The ‘Today Screen’ summary screen provides up to 6 graphs & charts which are customisable & the full range of reports can be saved, e-mailed & scheduled to run at intervals. Benefits include:
- Analyse the most expensive calls
- Monitor levels of incoming & outgoing calls
- Monitor the speed that calls are answered
- set up cost centres for each department
- manage sales teams outgoing calls
CommsOffice Standard - As above but with additional live ACD stats on Panasonic. This version offers wallboard features, with agent views & queue information. There is a scrolling desktop feature which displays live call stats across the top of the screen no matter what application you are in. This version is ideal for small to medium contact centres where the live stats can be displayed on a plasma screen in the office.
CommsOffice Pro - as with the CommsOffice Standard but with the additional e-mail & internet traffic reporting & a full billing platform which goes right through to invoice stage.
All versions of CommsOffice Call Management Solutions are available FREE of charge when any CommSoft Voice Recording solution is purchased
