Voice Recording is an invaluable and versatile tool suitable to use within varied markets. Specialist voice recording equipment can be used to track telephone calls, often a legal or regulatory requirement, giving an impartial and utterly reliable witness to every important telephone call.

Benefits

• Reduces liability - provides an impartial record of what really happened during a call. This allows you to diffuse potential lawsuits as inoffensively as possible by emailing the call to all parties concerned. If a case does go to court, the recorded call is usually admissible as evidence as the recording is tamper proof.

• Resolves disputes & costly mistakes - by recording calls where an order is placed, orders can be quickly reviewed to make sure that no costly errors have been made. Saves money on sending out replacement stock as the exact order can be reviewed at the touch of a button.

• Train & evaluate staff - Use recording telephone calls to praise excellence within your staff. Also use these recording to train staff on difficult situations as well as using them as a basic training aid to help staff improve.

• Improve customer service - help train the customer service team through recorded telephone calls. Improve client satisfaction by resolving any problems quickly & efficiently by reviewing all calls concerned.

• Comply with legislation - many FSA regulated companies are now using voice recording to comply with the FSA recommendation to record all calls. Doctors surgeries are also required to record all out of hours telephone calls.

New European legislation has advised that many institutions such as banks, insurance agents & health centres monitor & record all telephone conversations between client & company.

Click here for an overview demo 

Click here for the Voicemaster reporting demo

Reasons to record calls:

• to establish the existence of facts relevant to the business (e.g. keeping records of transactions & other communications in cases where it is necessary or desirable to know the specific facts of the conversation).
• to ascertain compliance with regulatory practices or procedures relevant to the business (e.g. monitoring as a means to check that the business is complying with regulatory or self regulatory rules or guidelines).
• to ascertain or demonstrate standards which are or ought to be achieved by persons using the telecoms system (e.g. monitoring for purposes of quality control or staff training).
• to prevent or detect crime (e.g. monitoring or recording to detect fraud or corruption).
• to investigate or detect the unathorised use of their telecoms systems (e.g. monitoring to ensure that employees do not breach company rules regarding use of telecoms system).
• to ensure the effective operation of the system (e.g. monitoring for viruses or other threats to the system; automated processes such as catching or load distribution).

We can supply a range of voice recording solutions, to meet & exceed all recording requirements.

To discuss your call recording requirements please call 01452 829 251