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What is changing and why?

If your organisation uses a non-geographic number for people to contact you, (that’s a phone number beginning 08, 09 or 118) you will need to be aware of major changes to how these numbers are charged.

The changes will be implemented on 1 July 2015 under the strapline, UK Calling. This new system will enable organisations to say how much calls to them will cost.

In future, the cost to the consumer of calling a service number (starting 084, 087, 09 or 118) will be made up of two clear parts:

  • An access charge. This goes to the caller’s telephone company.
  • A service charge. This is the remainder; it includes any revenue going to the service provider , as well as revenue going to the ‘terminating call provider’ (the company which provides the number to you).

Another major change happening at the same time will see calls to all Freephone numbers (numbers beginning 0800 or 0808) made from mobile phones will be free, just as they currently are from landlines.

These changes are expected to bring greater clarity to the cost of calls and improve confidence in a system which phone users have said they find confusing and unclear.

Which numbers are affected?
The numbers where access and service charges will apply are those beginning 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09, and 118.

Freephone numbers beginning 0800 or 0808 will be made free from mobiles.

When do the changes come into effect?
All the changes will be implemented on 1 July 2015.

Organisations which use non-geographic/special service numbers to allow people to contact them will have to give details of the cost of calling on certain print and online material.

Will 0500 numbers become free to call from mobiles?

0500 is a legacy Freephone number range. 0500 numbers are not part of these changes and calls from mobiles to these numbers may still be charged for.

If you would like more information, Talk to us today on 0800 652 4133 or visit for the latest business FAQ’s.

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