News

26Nov 2009

Bespoke on-hold marketing in CD or .wav format 7 out of 10 business callers are put on hold. What are your callers listening to when they’re on hold? Silence, beeps, music, sales messages or a jingle?A lot of money is spent on developing the appearance of your business with brochures, logos, van liveries, exhibitions and […]

26Nov 2009

From 5 to 220 agents.  Many businesses don’t believe they need a contact centre as they don’t have hundreds of agents answering calls. The reality is, every business that receives calls needs a contact centre solution. A contact centre can mean different things and the level of sophistication required can vary greatly. Depending on the call […]

26Nov 2009

Our aim is to be as environmentally friendly as possible in everything we do. From simple office tasks to disposal of end of life equipment, we always look to take the environment in to consideration. Throughout the business, we recycle wherever possible. When it comes to hardware, we look at the feasibility of re-conditioning equipment […]

26Nov 2009

Applications bring the telephone system to life. Some applications are provided as standard on the Avaya and Panasonic telephone systems but there are additional applications which can be added. These further enhance the functionality of the system and improve the productivity of staff. More importantly, applications improve customer service by allowing calls to be answered […]

26Nov 2009

Quality is an important part of everything we do. Our processes and procedures reflect this ethos and every department has its own quality objectives. We regularly review and test our quality systems to ensure they continue to support us in delivering excellent customer service. We extend our quality procedures to our product selection and we […]