Lister Unified Communications
Cloud Call Recording
If you are making contact with your customers over the phone, a call recording on which you can rely is invaluable whether it is to help keep you compliant or simply for training and quality control purposes.
Main Features:
- NO hardware/software
- NO installation
- Can be turned on and off instantly
- Fully scalable
- Covers multiple sites and home workers
- Call recordings are stored, emailed and easily accessed
- It’s a remote service from within the telephone network
Like all cloud services, Cloud Call Recording is a network-based application which can be activated instantly on any Lister Communications Non-Geographic number in seconds.
As this service is deployed from within the network, no hardware or software is required by you meaning no installation is required. Fully scalable to any organisation, large or small, this is the perfect solution for end-user customers requiring a call recording solution, without incurring a capital expenditure cost.
Recordings can either be downloaded from the number manager web portal, or delivered by email or FTP at the end of each call.
Ideal if…
- You want instant access to call recordings direct from your web browser
- You work across multiple sites and/or have home workers
- You need to handle thousands of simultaneously recorded calls
- You need to meet stringent compliance and quality control standards
Testimonials
I’d like to thank you and all at Lister Unified Communications very much for your help during the Rugby World Cup. From the first contact, taking requirements, giving advice, to accommodating our late changes and needs. I can say that your professionalism and service have been exemplary.
We have used Lister Unified Communications for the last 3 years. I find the simplicity of our bill and the ability to talk to our account manager when we need to is essential to keeping our mobile communications always working at peak efficiency. I thoroughly recommend Lister services to any business looking for the highest levels of service.
As a top 40 firm of chartered accountants and business advisers with strong reputation both regionally and nationally, we are focused on working with suppliers that we can truly depend on. For over 7 years Lister Unified Communications has delivered quality telephone services throughout our business. The unification of our services over the last few years has really improved the efficiently and cost effectiveness of the solutions that we use. If your business is looking for a strong backbone to its telecoms infrastructure we highly recommend Lister.
Communications is key to our business as we deliver to over 260 retail stores across the UK every single night. It is not untypical for us to deliver 1,000 trailers per day across the country. For each one, we deliver within a window of 15 minutes. Lister Communications play a key role in our telecommunications strategy.
We use Lister for our company communications, they provide us with the benefit of their expertise and knowledge and we reply on their experience and advisory service when helping our clients with new challenges.
Since moving to Lister Communications the thing that has impressed me the most is the service. They are quick, efficient, proactive and do what they say they will. From a customer point of view, what you want from a supplier is someone who offers competitive pricing, excellent service, fast response and takes all the work off of your hands. The team at Lister’s do all of that and more and I would be happy to recommend them to any business.
The Lister team are excellent account managers, giving clear and prompt communication in a friendly, pragmatic fashion. They continually impresses with their manner, commitment and willingness to go the extra mile.
We decided to install the TomTom WORK system to provide our office with live information as to vehicle locations, two way communications between van and office for emergency call outs and navigation for the engineers direct to the customer’s premises. We are able to respond efficiently to customer call outs and monitor live progress of the engineer’s response to the call out through confirmed notification of job completion.
This new telephone system has really brought the sites together and that’s something that really pleases me. As a business we provide our divisions with the latest and most suitable equipment for the job and we have also now done this with our communications systems. I particularly like the visibility we have across all the sites and this has made our customer service far more seamless and we are of course now enjoying free calls between sites.
