The possibilities of the mobile office prove a tempting but dangerous distraction for many drivers. How can this risk be managed effectively?
Mobile phone technology has advanced so far in recent years that we now have the whole world at our finger tips accessed via our phone. A car is an extended office, workers use this time to make and receive calls and people have begun to get used to the idea of being accessible 24/7. We all embraced this development and it has certainly increased productivity in many areas, however it is now shown to be putting workers at risk. No matter what your profession, these days a mobile phone will be considered a tool of the trade.
With the advance of technology workers are now able to use their phones for so many different tasks, not just for phoning into the office. Smart phones now enable us to send and receive emails, so clients can always get in touch, texting too. Those running social media marketing campaigns are no longer confined to the office as it can all be done on the move. All appointment scheduling, job completion and job sign off can be done from a hand held phone. There is no need to return to the offices. Many workers now use their phones for photography – for example when collecting rental cars, they can record damage and send it straight through to the office.
Now workers can use their phones for mileage validation, record time spent at premises, manage their expenses and in turn validate their efficiency. So realistically, workers can now manage their entire working lives from their vehicle.
However, whilst the user is not physically distracted by having to handle and hold the phone their mind is just as distracted, this is known as “Cognitive Distraction”. It is recognised that the mobile phone or tablet is a normal and essential part of everyday business use, yet it still presents the biggest danger to employees during the course of their working day.
The law banning the use of hand help mobile phones whilst driving came out in 2003 (although the use of Bluetooth is permitted), there is now a conflict between the desire to increase efficiency and that of protecting employees and other road users from the likelihood of a collision due to driver distraction. Unfortunately, the temptations are too great and it is clear that employees are not adhering to the policy laid out by their companies or the law.
I’d like to thank you and all at Lister Unified Communications very much for your help during the Rugby World Cup. From the first contact, taking requirements, giving advice, to accommodating our late changes and needs. I can say that your professionalism and service have been exemplary.
We have used Lister Unified Communications for the last 3 years. I find the simplicity of our bill and the ability to talk to our account manager when we need to is essential to keeping our mobile communications always working at peak efficiency. I thoroughly recommend Lister services to any business looking for the highest levels of service.
As a top 40 firm of chartered accountants and business advisers with strong reputation both regionally and nationally, we are focused on working with suppliers that we can truly depend on. For over 7 years Lister Unified Communications has delivered quality telephone services throughout our business. The unification of our services over the last few years has really improved the efficiently and cost effectiveness of the solutions that we use. If your business is looking for a strong backbone to its telecoms infrastructure we highly recommend Lister.
Communications is key to our business as we deliver to over 260 retail stores across the UK every single night. It is not untypical for us to deliver 1,000 trailers per day across the country. For each one, we deliver within a window of 15 minutes. Lister Communications play a key role in our telecommunications strategy.
We use Lister for our company communications, they provide us with the benefit of their expertise and knowledge and we reply on their experience and advisory service when helping our clients with new challenges.
Since moving to Lister Communications the thing that has impressed me the most is the service. They are quick, efficient, proactive and do what they say they will. From a customer point of view, what you want from a supplier is someone who offers competitive pricing, excellent service, fast response and takes all the work off of your hands. The team at Lister’s do all of that and more and I would be happy to recommend them to any business.
The Lister team are excellent account managers, giving clear and prompt communication in a friendly, pragmatic fashion. They continually impresses with their manner, commitment and willingness to go the extra mile.
We decided to install the TomTom WORK system to provide our office with live information as to vehicle locations, two way communications between van and office for emergency call outs and navigation for the engineers direct to the customer’s premises. We are able to respond efficiently to customer call outs and monitor live progress of the engineer’s response to the call out through confirmed notification of job completion.
This new telephone system has really brought the sites together and that’s something that really pleases me. As a business we provide our divisions with the latest and most suitable equipment for the job and we have also now done this with our communications systems. I particularly like the visibility we have across all the sites and this has made our customer service far more seamless and we are of course now enjoying free calls between sites.