Voice Call Recording is fast becoming the new essential communication tool for any company who takes its customer service & sales processes seriously. Voice Recording helps reduce liability and error costs. It increases your customer lifetime value. It improves all aspects of security & helps detect fraud, as well as increasing all aspects of your sales efficiency.
Award winning recordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge web technologies ensure that recordX is the most powerful yet easiest to use solution available today.
Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, recordX meets all your needs. It works with all technologies – ISDN, SIP and VoIP – in whatever combination you have chosen.
A supply company that provides parts for the motor vehicle industry recently had call recording installed in their head office. The MD could not believe how much money the system ended up saving him as soon as it was installed. Basically what was happening was that the company was receiving hundreds of calls a month from the people who they supplied the parts to for resale, claiming that they had supplied the wrong parts. These parts weren’t always expensive but because they had no way of proving what had been ordered over the phone the company ended up sending out hundred of replacement parts every month for no charge.
These replacement parts mounted up to thousands of pounds a month. After they had the call recording solution installed, whenever a call came in claiming that the wrong parts had been sent, the person who took the call simply brought up the conversation when the parts had been ordered on their computer, double checked the original order, and if the order had been placed correctly, they simply emailed the call over to the client as proof. Since all of the recorded calls are highly encrypted & admissible in court as evidence, the supply company managed to save thousands of pounds a month & the system paid for itself in no time.
Call logging (also known as call monitoring) is the practice of listening to, recording and assessing interactions between businesses and callers. These practice is used for staff training and development, customer quality control and liability protection.
Lister advanced Call Logging (powered by Oak) shows you how efficiently and effectively you are dealing with your customers and gives you the instant information you need to drive constant improvement It’s reporting capabilities are unrivaled: and are so comprehensive, flexible and easy to use that you will soon see measurable results throughout your business.
Immediate costs savings of up to 15% on calls can be realised as well as the associated savings in staff time on those calls. As a result call logging can pay for itself within three months.
I’d like to thank you and all at Lister Unified Communications very much for your help during the Rugby World Cup. From the first contact, taking requirements, giving advice, to accommodating our late changes and needs. I can say that your professionalism and service have been exemplary.
We have used Lister Unified Communications for the last 3 years. I find the simplicity of our bill and the ability to talk to our account manager when we need to is essential to keeping our mobile communications always working at peak efficiency. I thoroughly recommend Lister services to any business looking for the highest levels of service.
As a top 40 firm of chartered accountants and business advisers with strong reputation both regionally and nationally, we are focused on working with suppliers that we can truly depend on. For over 7 years Lister Unified Communications has delivered quality telephone services throughout our business. The unification of our services over the last few years has really improved the efficiently and cost effectiveness of the solutions that we use. If your business is looking for a strong backbone to its telecoms infrastructure we highly recommend Lister.
Communications is key to our business as we deliver to over 260 retail stores across the UK every single night. It is not untypical for us to deliver 1,000 trailers per day across the country. For each one, we deliver within a window of 15 minutes. Lister Communications play a key role in our telecommunications strategy.
We use Lister for our company communications, they provide us with the benefit of their expertise and knowledge and we reply on their experience and advisory service when helping our clients with new challenges.
Since moving to Lister Communications the thing that has impressed me the most is the service. They are quick, efficient, proactive and do what they say they will. From a customer point of view, what you want from a supplier is someone who offers competitive pricing, excellent service, fast response and takes all the work off of your hands. The team at Lister’s do all of that and more and I would be happy to recommend them to any business.
The Lister team are excellent account managers, giving clear and prompt communication in a friendly, pragmatic fashion. They continually impresses with their manner, commitment and willingness to go the extra mile.
We decided to install the TomTom WORK system to provide our office with live information as to vehicle locations, two way communications between van and office for emergency call outs and navigation for the engineers direct to the customer’s premises. We are able to respond efficiently to customer call outs and monitor live progress of the engineer’s response to the call out through confirmed notification of job completion.
This new telephone system has really brought the sites together and that’s something that really pleases me. As a business we provide our divisions with the latest and most suitable equipment for the job and we have also now done this with our communications systems. I particularly like the visibility we have across all the sites and this has made our customer service far more seamless and we are of course now enjoying free calls between sites.