About CGT Lettings

CGT Lettings is a leading real estate and property management firm, known for its extensive portfolio and customer-centric approach. They cover the whole of Gloucestershire and beyond and are considered by many “the best letting agency in Gloucestershire”.

With multiple offices, their need for seamless, integrated communications and IT infrastructure is paramount to their success and operational efficiency.

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Challenge

‍CGT Lettings faced challenges in maintaining cohesive communication and data management across their various locations. Their existing systems were disjointed, leading to inefficiencies, unnecessary costs and hindered collaboration. The need for a unified system that could integrate connectivity, phone systems, IT support, Office 365, and mobile solutions was clear.

“…exceptional service and support is the cornerstone of our business”

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Managed Solution Provided by Lister Unified Communications

Lister Unified Communications stepped in to provide a suite of services tailored to meet the unique needs of CGT Lettings:

• Implemented high-speed, reliable Ethernet connections and fibre services across and CGT sites, ensuring strong and consistent internet connectivity critical for their operations.
• Installed the Gamma Horizon phone system, a cloud-based telephony solution offering flexibility, scalability, and enhanced features like voicemail-to-email, ensuring seamless communication within and across sites. Ideal for both office and remote working.
• Provided ongoing IT support, ensuring that CGT’s systems are always up and running efficiently, with minimal downtime and rapid response for any issues.
• Deployed Office 365 across the organization, for improved collaboration, file sharing, and communication, vital for a multisite operation.
• Supplying business-grade mobile phones on different UK networks but all on one bill.
• Supplied tablets with Multi Network SIMs, enabling them to stay connected and productive, regardless of their location.

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“Working with Lister Unified Communications has been a game-changer”

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Results

The implementation of these solutions by Lister Unified Communications resulted in transformative changes for CGT Lettings:

• The unified phone system allowed for seamless internal and external communications, improving client interactions and internal collaboration.
• With reliable IT support and the integration of Office 365, CGT Lettings experienced a noticeable increase in productivity and efficiency.
• The provision of mobile phones and tablets enabled staff to work effectively from any location, crucial for the dynamic real estate sector.
• Improved Ethernet connections ensured secure and stable internet access, essential for safeguarding sensitive client data.
• Streamlining their communications and IT infrastructure led to reduced operational costs and increased return on investment.

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Nick Devonport, CGT Lettings Managing Director, said:

 "Working with Supplier Lister Unified Communications has been a game-changer for our business. Their seamless connectivity, first class support, and comprehensive IT services havesignificantly improved our operations. I am extremely satisfied and grateful for their exceptional service!"

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Conclusion

CGT Lettings’ partnership with Lister Unified Communications significantly improved their operational capabilities. With state-of-the-art technology and tailored solutions, CGT not only improved their day-to-day operations but also positioned themselves as a technologically advanced player in the real estate market. This case study shows how a managed integrated communication and professional IT service can improve efficiency, productivity, and growth in a multi-site business environment.

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Tom Blumsom, Lister IoT Specialist, said:

"Providing IT services, high-speed connectivity, and hosted phone systems isn't just about delivering cutting-edge technology; it's about ensuring reliability and trust. Our commitment to exceptional service and support is the cornerstone of our business. We understand that in the digital world, a minor glitch can lead to significant setbacks. That's why we prioritise professional support and proactive maintenance, ensuring our clients' operations run smoothly and efficiently. By focusing on service and support, we not only solve technical issues but also build enduring relationships based on confidence and peace of mind.