Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.
With a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones, CallSwitch is designed for office, home, and hybrid working environments
CallSwitch Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.
Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.
CallSwitch is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.
We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.
CallSwitch can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.
For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – CallCabinet, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.
CallSwitch Contact Centre provides enhanced management tools and reporting that offer contact centre supervisors valuable insights into performance that inform activity, and empower agents to provide the best possible support to customers.
Our CallSwitch Communicator soft client adapts to different contact centre roles, whether users are logged into call queues, or managing teams of agents.
Communicator ‘Agent’ offers an intuitive interface, advanced call handling, and seamless integrations designed to help agents deliver excellent service, while ‘Supervisor’ provides a real-time hub for monitoring activity, displaying real-time call and agent statistics, with live performance monitoring.