Cloud Communications built for you

Market-leading Unified Communications and compliance solutions, built, deployed, and supported by one of the UK’s fastest-growing SaaS companies.


Call Switch

Unified Communications platform built for business

Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.

Built for modern working

With a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones, CallSwitch is designed for office, home, and hybrid working environments

Powerful applications that simplify communication

CallSwitch Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.

Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.

Cloud telecom solutions, Bristol
Cloud telephony solutions, Gloucestershire

Integrate with all the tools you need

CallSwitch is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.

We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.

Embedded call recording & compliance

CallSwitch can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.

For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – CallCabinet, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.

Take control of your contact centre

CallSwitch Contact Centre provides enhanced management tools and reporting that offer contact centre supervisors valuable insights into performance that inform activity, and empower agents to provide the best possible support to customers.

Our CallSwitch Communicator soft client adapts to different contact centre roles, whether users are logged into call queues, or managing teams of agents.

Communicator ‘Agent’ offers an intuitive interface, advanced call handling, and seamless integrations designed to help agents deliver excellent service, while ‘Supervisor’ provides a real-time hub for monitoring activity, displaying real-time call and agent statistics, with live performance monitoring.

Cloud phone solutions, Wiltshire

Key Features

  • Soft / mobile client
    Our Communicator client supports desktop (Windows & Mac), plus mobile apps for iOS and Android.
  • Directory services
    Maintain a global company directory of all your employees or contacts.
  • Click-to-dial
    Dial with ease through our Communicator app wherever you see a number on-screen.
  • Instant Messaging
    Chat with colleagues and share files instantly.
  • Presence
    Set your presence status, so colleagues know if you’re available.
  • Voicemail-to-email transcription
    Instantly and automatically receive an email with a text transcription of any voicemail you receive.
  • Voice & video conferencing
    Collaborate with colleagues using voice and video through our Communicator app.
  • Screen sharing
    Share screens and panes to enhance remote meetings and collaborate better.
  • Integrated call recording
    Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.
  • Compliant solutions
    Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.
  • Cost-effective call packages
    Our simple pricing structure includes competitive call bundles, unlimited free calling between extensions, and no upfront costs.
  • CRM integration
    Integrate with all the other services you need to ensure employee productivity and customer satisfaction.
  • Advanced PBX features
    Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
  • Simple online management
    Add new users instantly, administer changes to call flows and configure features all from a single, secure online portal.
  • Enterprise resilience
    Benefit from enterprise-grade voice network resilience, on a dedicated, geo-redundant platform with robust high-bandwidth infrastructure.
  • Seamless implementation
    Porting and provisioning carried out by our in-house UK team, with no specialist training required for users or administrators.
  • Endpoint flexibility
    Options for desk phones, with a wide range of supported VoIP handsets & conference devices.
  • International numbering
    Assign geographical numbers, with numbering available for over 65 international destinations.
  • Wallboards
    Benefit from live call statistics, enabling you to report live on any data you need to ensure contact centre performance and customer satisfaction.
  • Supervisory management
    Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
TelcoSwitchCall Switch

Get In Touch

We'd love to hear from you and discuss your business needs.

Give us a call or email and one of our experienced team will be able to help.
Contact Us
Find out more about how we can help your business
Business Telecoms
Business Mobiles
IT Services
IT Services
Lister Unified ISP
Lister Unified Communications Ltd,  Brunel Way, Stonehouse, Gloucestershire, GL10 3SX.

01453 829200

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