Vodafone and O2 waive call, text and roaming fees for Ukraine

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March 2, 2022
Vodafone and O2 have announced they will not charge for calls and text made to Ukraine or whilst in Ukraine for the coming weeks, in an effort to help customers stay in touch with anyone in the country during the crisis.

In a statement, Vodafone said that any calls or texts made to Ukraine from 24 February 2022 to 25 March 2022 (inclusive), they will not be charged.

In addition to the concession above, if a Vodafone customer is roaming in Ukraine, their £5 (ex VAT) roaming fee will be waived.

O2 also provided a similar announcement, which read: “O2 is deeply troubled by the events taking place in Ukraine and know that some of you or your loved ones and friends may be directly affected.   As the situation continues to unfold, they recognise that connectivity will play a crucial role and they want to provide support to those who need it.

“To help any O2 customers in Ukraine and ensure O2 customers in the UK that need to contact someone in the country can do so, O2 has removed charges for data use in Ukraine and will also credit charges for calls and texts to and from Ukraine and the UK.”

Further details from O2 state:

  • Texts and data use, and all calls to and from the Ukraine, will be covered
  • This will cover the period 21 Feb until 6 March 2022, but they will keep this under review

Our thoughts are with those impacted by this conflict and both network providers have said that they will continue to monitor the situation closely.

Please contact your account manager or customer support representative if you have any other queries.

For more information, please email hello@lister-communications.co.uk or call 01453 829200.

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