AAF are a freight forwarding and fulfilment company. Operating nationally, 24 hours a day, 365 days a year they needed a flexible communications platform which allowed them to route calls enabling them to meet the high traffic demand of their business.

Requirement:

AAF needed a flexible communications platform which would allow them to route calls, enabling them to meet the high traffic demand of their business.

Solution:

The Virtual Number Service provided by Lister gave AAF a local area call number (01684) gives a local presence and is a low cost and easy solution for companies to give ‘enterprise-grade’ call handling without any large investment. This allows AAF to queue calls during high volume periods, cleverly route calls to minimise answer time.

This versatile platform became invaluable when,  they expanded and moved to larger, customised premises. They were able to move the telecoms over seamlessly and effortlessly without missing a beat.

The key features also include a full reporting suite showing details of all incoming calls, so they can clearly see when their busy periods are, how quickly they respond to calls and where their business is coming from, enabling them to adjust to demand.

The Virtual Number Service:

• Online control of your numbers through our portal
• Points to existing number, so no additional line rental to pay
• More flexible than a fixed line number, simply take your number with you if you move premises
• Quickly change where your calls are forwarded to at any time
• Improve your customer experience by attaching Call Management services to your number such as call queuing, voice-mail or fax to email

Outcomes:

Andrew Smith, Director, commented:

“We train our staff to react quickly to our customers’ requirements and needed a telecoms service that enabled that kind of response. Lister understood our business needs and provided a solution that does all we need. Some things we didn’t know we needed, but are really helpful and it is so easy to use.”

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