IT Support Gloucestershire
Outsourced IT support
Help is always at hand with our highly experienced Microsoft and Mac trained Engineers. Whether you have a problem right now and need immediate support or want something more formal, we have the package for you.
Based off Junction 13 of the M5 Stroud Gloucestershire we are ideally located, for IT support for the whole of Glos.
Our Support can cover
- Cloud Computing Support for your Microsoft 365 & Azure
- Sage Support
- Desktop & User PC Support
- Server Support
Tailored contracts at fixed monthly fees based on the number of users, devices and services you need supporting in a cost-effective way Ideal for small and medium sized businesses looking to outsource some or all of your IT Support.
Contracted Support Includes:
- helpdesk support
- Enhanced security and web protection (anti-virus)
- Proactive network and device monitoring
- Proactive reporting of server and device performance
- Regular router and firewall monitoring
- Regular firmware updates
- Regular password changes
- Scheduled external penetration testing of router and firewall
- Actionable ‘get well’ plans
- Optional monthly internal security scans
- Windows updates and security patches applied regularly
- Service level agreements
Banked Hours Support
Ensure direct access to our support team with our Banked Hours Package.
Purchase in advance a fixed amount of hours that can be used for tasks, problems and assistance as required. Renew as the hours are utilised.
For those in need of immediate help on an ad-hoc basis.
Service Availability (Monday-Friday ex. public holidays)
- Telephone Support: 8:00 am to 6:00 pm
- Email Support: Monitored 8:00 am to 6:00 pm
- Onsite assistance: Usually available within 12 business hours
Get In Touch
We'd love to hear from you and discuss your business needs. Contact Us
Give us a call or email and one of our experienced team will be able to help.
Find out more about how we can help your business
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